Freight forwarders need robust systems to manage multiple clients, diverse cargo, and complex documentation. COEX ONE provides a complete TMS and customs solution built specifically for logistics service providers.
Industry Challenges
Multi-Client Complexity
- Hundreds of unique clients
- Client-specific requirements
- Individual pricing structures
- Separate reporting needs
- Diverse compliance profiles
Operational Demands
- 24/7 operations
- Multiple service modes
- Global carrier network
- Time-critical shipments
- Exception management
Documentation Volume
- Thousands of documents daily
- Multiple document types
- Country-specific formats
- Accuracy requirements
- Version control
Specialized Solutions
Multi-Tenant Architecture
Complete client isolation:
- Separate workspaces
- Individual branding
- Custom workflows
- Role-based access
- Data segregation
Universal Cargo Handling
Support all cargo types:
- Ocean freight (FCL/LCL)
- Air cargo (express/standard)
- Ground transportation
- Rail shipments
- Intermodal moves
Carrier Integration
Connect with all carriers:
- Ocean carriers (Maersk, MSC, CMA CGM)
- Airlines (FedEx, UPS, DHL)
- Trucking companies
- Rail operators
- API connectivity
Rate Management
Sophisticated pricing:
- Client-specific rates
- Carrier contract rates
- Spot quotes
- Surcharge handling
- Margin calculation
Document Automation
Shipper’s Letter of Instruction (SLI)
Automated SLI processing:
- Client portal submission
- Data extraction
- Validation rules
- Auto-fill from database
- Status tracking
House Bill of Lading
Automated HAWB/HBL generation:
- Master bill matching
- Container consolidation
- Routing information
- Delivery instructions
- Release documentation
Commercial Invoice
Invoice generation for clients:
- Product database lookup
- HTS classification
- Value calculation
- Compliance checking
- Multiple formats
Client Services
Customer Portal
Self-service capabilities:
- Quote requests
- Booking management
- Shipment tracking
- Document access
- Invoice viewing
Reporting Suite
Comprehensive client reporting:
- Shipment summaries
- Cost analysis
- Performance metrics
- Compliance reports
- Custom dashboards
Mexican Freight Forwarding
Customs Brokerage Integration
Seamless broker coordination:
- Pedimento preparation
- Document package assembly
- Broker communication
- Status monitoring
- Release tracking
Border Operations
US-Mexico border expertise:
- Port selection optimization
- Traffic management
- Pre-clearance coordination
- Drayage coordination
- Cross-border tracking
IMMEX Support
Service IMMEX clients:
- Virtual pedimento support
- Component tracking
- Transfer documentation
- Reconciliation assistance
- Compliance reporting