Accounts Management

Complete Account Management

Centralized management of all customer and supplier accounts with comprehensive profiles, compliance tracking, and relationship management.

Account Profiles

Master Data Complete account information including:

• Legal name and trade names
• Tax IDs and registration numbers
• Physical and mailing addresses
• Contact information
• Banking details
• Credit terms

Hierarchies Manage parent-child relationships for:

• Corporate groups
• Divisions and subsidiaries
• Branches and locations
• Billing and shipping addresses

Categorization Classify accounts by:

• Industry and sector
• Account type (customer, supplier, both)
• Risk level
• Volume tier
• Geographic region

Compliance Management

Denied Party Screening Automated screening against watchlists with:

• Initial onboarding screening
• Continuous monitoring
• Match resolution workflow
• Approval documentation

Document Management Store and track compliance documents:

• W-9/W-8 forms
• Import/export licenses
• Certificates of insurance
• Quality certifications
• Audit reports

Certifications Track required certifications:

• C-TPAT status
• AEO authorization
• ISO certifications
• Industry-specific credentials
• Expiration monitoring

Financial Management

Credit Terms Define and track payment terms:

• Payment methods accepted
• Credit limits
• Payment terms (Net 30, etc.)
• Early payment discounts
• Late payment penalties

Payment History Track payment performance:

• Average days to pay
• On-time payment rate
• Outstanding balances
• Credit utilization

Risk Scoring Automated credit risk assessment based on:

• Payment history
• Financial stability
• Industry factors
• Geographic risk

Mexican Requirements

RFC Management Track Mexican tax IDs (RFC) for all Mexican entities.

CFDI Configuration Store CFDI requirements and preferences per account.

Customs Registration Track customs registration numbers and authorizations.

IMMEX Status Identify IMMEX program participants and program numbers.

Relationship Management

Contact Management Multiple contacts per account with:

• Role and responsibility
• Communication preferences
• Primary vs secondary contacts
• Department and title

Communication History Complete log of all interactions:

• Emails and calls
• Meetings and visits
• Service requests
• Issues and resolutions

Activity Tracking Monitor account activity:

• Order history
• Shipment volume
• Invoice amounts
• Support tickets

Performance Analytics

Volume Metrics

• Total orders and shipments
• Year-over-year growth
• Seasonal patterns
• Product mix

Financial Metrics

• Revenue and margins
• Payment performance
• Outstanding AR/AP
• Credit utilization

Operational Metrics

• Order cycle time
• Error rates
• Returns and rejections
• Service levels

Workflow Automation

• Automated onboarding workflows
• Document collection and validation
• Approval routing
• Renewal reminders
• Risk alerts

Integration

• ERP systems (customer/vendor master)
• CRM platforms
• Compliance screening tools
• Payment systems
• Communication platforms